COVID-19 UPDATES

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Branch & Lobby Status

As of 06/18/20

  • Ames & Boone lobbies reopened 6/8/20
  • Eldora, Iowa Falls & Traer lobbies reopened 6/10/20
  • Marshalltown Main branch (S. 12th Ave.) reopened on 6/17/20
  • Marshalltown Center St. lobby is still closed, but drive-thru service is available.

 

We have a few new safety procedures in place when you come to our branches:

  • We ask that you make appointments for new loans, new membership openings and card issues/services.
  • We are limiting the number of members in our lobbies to a safe capacity.
  • Members who enter must have business with the credit union, must be at least 16 years of age, and must enter alone unless you have a loan closing.
  • A sign will be posted at the front door of each branch that provides instructions for notifying us that you would like to come in to the lobby. If you have any questions, you can call us at 800-245-6199, or simply visit our staff in the drive-up (where available).
  • Hand sanitizer stations are located in the front entry for you to use as you enter and leave our branches.
  • Distance markers have been placed on floors as a reminder to maintain 6 feet of social distance, when possible.
  • Protective face coverings are required. If you do not have one, please ask us for one.
  • Until further notice, we cannot accept coin.
  • Hand shaking, as a social greeting, will be temporarily discontinued.

 

In-person & virtual appointments remain available at all branches. Appointments are available for a variety of services:

  • Loans
  • Open a new account
  • IRAs
  • Changing/deleting/adding account owners
  • Adding/deleting account types
  • Adding/removing POD, death certificate notices
  • Help with online banking, debit or credit card controls

Drive-up service is also available at our Ames, Boone, Eldora, Iowa Falls and Marshalltown (Main & Center St.) branches, and our staff is ready to assist you with nearly anything you need, including cash services.

And, don’t forget about our Convenience Services that enable you to do most of your banking anytime, from anywhere!

 


 

Avoid Coronavirus-Related Scams

The rapid pace of change surrounding the COVID-19 outbreak has created an environment of confusion for many. Unfortunately, there are already reports of thieves trying to capitalize on that uncertainty in hacking and phishing attacks. As you seek out the coronavirus information, be sure to use your best judgement and keep the following in mind…

Make sure your source is reputable. Scammers are now sharing social media links that claim to provide COVID-19 information. In reality, they’re phishing attempts to steal your browser data and logins. Make sure you are visiting trustworthy news and information websites in the coming months. Bookmark your favorites to ensure they’re legitimate.

We will never call you and ask for account information. If you receive an unsolicited call or text from our number that asks for your personal info or online banking login, email or password, that’s not us! The credit union will always ask you to call us directly at the number you know in order to help you with your account. No matter what the caller ID says, it’s not us if you’re asked for this sensitive information. Never share your password with anyone.

The government won’t ask for your sensitive data, either. Concerns over temporary social rules and the talk of economic assistance programs have given hackers many opportunities to solicit clicks. While it may be tempting to read urgent-sounding links about quarantines or giveaways, make sure they’re coming from a trustworthy place. In some cases, hackers will claim to be from a federal agency like the Center for Disease Control (CDC) or the State of Iowa. If it doesn’t lead to a website ending in .gov, it’s not a federal or state website. Some local and municipal governments have different website standards, so make sure you’ve got the real deal in your bookmarks. When in doubt, give them a call.

Ultimately, the best policy for avoiding scams is simple – don’t open links in emails you weren’t expecting. If you have any questions about your account or credit union services, you can always give us a call directly at 800-245-6199 or visit our website.


 

In a press release from the National Credit Union Administration, members are reminded that their funds are safe with a credit union.

 


MEMBERS1st continues to deliver services in a way that meets the needs of our member-owners, while keeping our members, our staff and our community safe. Service may look a little different but our commitment to you is unchanged.

Electronic Services:
In the interest of the public good, we ask members to do their banking business electronically, whenever possible. Staff is available to help you sign up and will walk through how to use these services if you are not familiar with them. By calling 1-800-245-6199, you will receive a personal guided tour through our online or mobile banking.

  • CU*Talk – Check balances, transfer funds within your account, or request a check over the phone
  • It’sMe247 Online Banking – Transfer funds, request a check, apply for loans, or access electronic bill pay.
  • Mobile Banking – Enjoy all of the features of Online Banking from your mobile device including mobile check deposit
  • Loan e-Signature Service – apply for, sign, and receive funds on loans all via your mobile device
  • ATMs – Get cash or, where available, make deposits into your account (please note that a two-day hold is placed on monies. The first $200 is released. Call the credit union if you need a release of the hold.)
  • Electronic Services – All electronic services will continue to function fully including ACH (direct deposit and electronic) payments, debit and credit card transactions, check clearings, and automatic transfers

If you need help:
We understand that your household may be dealing with extraordinary circumstances. We are here to help.

  • Members needing to defer their next loan payment may access our Loan Skip-a-Pay service online. The credit union will waive the $30 fee during the pandemic.
  • Members needing additional help in paying for their loan should contact the credit union for solutions.
  • Members needing to access funds in CDs may do so without incurring a penalty during the pandemic
  • The credit union will increase the number of free ATM transactions from 4 to an unlimited amount, waiving the $1 fee.
  • Emergency loans will be available to members financially impacted by the COVID-19 pandemic. Call the credit union at 800-245-6199 to determine which solution will best fit your situation.

Staff members are available by phone to help you work through your personal financial challenges. Please contact them at 1-800-245-6199 to discuss your situation and possible solutions.

Safety and security of your deposits:
Rest assured that your money is safe and secure at MEMBERS1st. Your deposits are insured to at least $250K by the federal government through the NCUSIF (National Credit Union Share Insurance Fund)

Fraud Uptick:
The rapid pace of change surrounding the COVID-19 outbreak has created an environment of confusion for many. Unfortunately, there are already reports of thieves trying to capitalize on that uncertainty in hacking and phishing attacks. As you seek out the coronavirus information, be sure to use your best judgment and keep the following in mind…

  1. Make sure your source is reputable.
  2. We will never call you and ask for account information.
  3. The government won’t ask for your sensitive data, either.

Ultimately, the best policy for avoiding scams is simple – don’t open links in emails you weren’t expecting. If you have any questions about your account or credit union services, you can always give us a call directly at 800-245-6199 or visit our website at www.MEMBERS1st.com.