A few years ago, Jessica found herself facing some of the most difficult challenges of her life. Struggling both financially and emotionally, she had no car, damaged credit, and was working to recover from an abusive relationship that left her facing identity theft. When she needed a loan to get back on her feet, the bank she worked for denied her application because of her credit history.

“I felt stuck, with no way forward,” Jessica shared.

Everything changed when a neighbor recommended MEMBERS1st Community Credit Union. Jessica saw it as an opportunity for a fresh start—but she never expected just how much of a difference MEMBERS1st would make.

Unlike her previous bank, MEMBERS1st saw Jessica as more than just a credit score. They listened to her story, approved her for an auto loan when no one else would, and even helped her consolidate debt—including debt from identity theft—into that loan. But the support didn’t stop there. The team at MEMBERS1st took the time to educate Jessica on financial products and how to rebuild her credit.

“Since getting my first loan with them a few years ago, they’ve been by my side every step of the way. Their ongoing support has helped me go from struggling to feeling more financially secure.”

Today, Jessica has been able to take out loans when needed, always with the knowledge that MEMBERS1st genuinely cares about her success.

“What sets MEMBERS1st apart is simple: they care. They believed in me when no one else did. Unlike banks that put profits first, MEMBERS1st puts people first. And that has made all the difference.”

Jessica ‘s story is a testament to how MEMBERS1st helps members overcome obstacles and build brighter financial futures—one person at a time.

*To respect our member’s privacy, the name has been altered. All details of the testimonial remain true.